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Knowledgebase : Devices & Hardware > Troubleshooting
\N\NOVERVIEW OF PROBLEM\N\N Electrical "noise" can cause the ACTAtek to become unresponsive. This "noise" is typically the result of a Back Electromagnetic Field, or BEMF, produced by either an electric strike or magnetic lock that is not properly inst...
WARNING: The Lowest FP Setting can be used to decrease the False Rejection Rate (FRR) of the ACTAtek when used with ID Match. This special setting is not enabled by default because its use may also increase the False Acceptance Rate (FAR). To offset t...
DESCRIPTION: This article detail the use of a Password Reset Patch. The Password Reset Patch must be obtained from the reseller that sold the unit and may only be supplied to the original contact person within the organization. INSTRUCTIONS: The ...
Overview of the ProblemThe "Access Denied" error indicates that the user attempting to authenticate with the ACTAtek system was not recognized by the unit. With fingerprint authentication, this means that a fingerprint was captured but that t...
Cause:The ACTAtek unit comes with an intrusion detection sensor that will display the "BOTTOM CASE IS DETACHED" in the Event Log when the ACTAtek unit is removed from the wall mount. The "BOTTOM CASE IS ATTACHED" event is logged wh...